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Service Desk

Service Desk UK

The challenges

For some companies, spending the time and effort to run their service desk in-house seems to make good economic sense, but for most businesses faced with rising costs and seeking a competitive edge, there is no point utilising staff, infrastructure and monetary resources on a service that can be better provided by experienced professionals. Here is a brief look at the problems of in-house provision:

The solution

There are many good reasons as to why you should have a reputable IT services provider handle your service desk outsourcing solution. Whether it is fully or partially managed, the benefits will be readily apparent:

How we can help

At Tecsenza, we are experts at implementing and managing seamless multi-tiered service desk support and management solutions. Our support services are tailored specifically to your current and future needs and managed for you by a team of highly skilled network administrators, technicians, and talented consultants who are on call 24 hours a day, 7 days a week, and 365 days a year.

Project management and coordination are essential for the successful deployment of complex service desk solutions. Tecsenza’s experienced and capable project managers will work closely with you to ensure that the service transition is done seamlessly and professionally. Our project managers will act as the main point of contact throughout the duration of the service transition and will assist you with services such as:

We believe that fulfilling our clients’ current and future needs is our key to your success. A Tecsenza implemented and managed service desk solution will allow you to focus on your own business activities while we focus on our core business - providing you with opportunities to increase your revenues and long-term success. Our courteous and dedicated sales team will work with you to create a service desk solution configured to your specifications.

To find out what we can do for you, contact us now on 0845 474 4445 or email enquiries@tecsenza.com