What are the cost advantages of managed IT services?
One of the main factors for any business looking at IT support will be the cost. So, what makes a managed service better than either an in-house or a traditional IT support model? An in-house IT support department might not be the right option for many businesses for a number of reasons. For a start, you need somewhere to put it, which means you need bigger premises, more infrastructure (desks, computers, on-site servers), not to mention the employees themselves. All this will cost in terms of rental or purchase of property and infrastructure and wages for the relevant and often specialist employees. Yes, it does mean you get tailored proactive IT support, but it can be a headache as if your specialist employee is sick or on holiday you may end up calling an IT support company – which means an extra cost. If you’re an SME it may be money you simply don’t have, not to mention the time spent sourcing all the things you need!
So, traditional IT support seems like an attractive option as you get help when you need it?IT support is a reactive model, basically, when things go wrong, someone either fixes it remotely, if that can be done or it means a site visit. Both of these options incur a cost – straight away. Then there could be extensive downtime, after all, something has already gone wrong and your systems may already have been down for some time if the problem occurs at a weekend or a holiday period, the cost is already mounting in lost business. How quickly will your IT support be able to respond? Are they close? Do they have someone to send out as quickly as you need them to? All of these factors could mean extra cost to your business.
So how would using managed services make a difference to the IT costs for your business?
The key to keeping costs down by using managed services is that it is a pro-active model. In essence, this means that your network and systems are constantly monitored, so problems can be solved before they cause downtime or further issues. Furthermore, a managed services provider will be reviewing constantly the way your network and systems work and making adjustments or suggesting upgrades or changes which will streamline the way you work and suggest changes which can improve the way you work and save on costs.
Another way managed services can save you money is that most offer clear monthly costs which include a defined level of support to suit different types of business, so you only pay for what you need. There are no nasty surprises either as there may be with IT support as a small issue is not left to become a big one – resulting in a large call-out and repair charge. Pro-active security means no nasty surprises with difficult to remove malware and the costs associated.
Many managed services providers also have different custom packages and some value-added services such as staff training and extended helpdesks which are available 24/7, 365 days-a-year, which can be attractive when you don’t need to pay for separate services from additional providers. With a single fee, it means that costs are defined and can be controlled more easily too.
Tecsenza provides a range of managed IT services packages to suit different business models and sizes, with clear, customisable support levels and pricing. Our world-class managed service is a cost saving measure that every business can afford.